Reference

Terms & Conditions for your account

These Terms & Conditions explain how you open an account, use the lobby, add funds, request a withdrawal, and keep your login secure.

Account useWallet rulesAccess by lawWithdrawals
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dpbose Terms & Conditions for your account
HELP ROUTES

Ways to contact us

If you want a copy of these terms, need help reading a clause, or want to send a correction request, we keep three contact paths open.

Email Send terms questions, correction requests, or account disputes to the address shown in your account area. Include your registered email and the date of the issue so we can trace the record.
Live chat Use chat for quick checks on clause meaning, access status, or payment holds. We may ask a few identity questions before sharing account-specific details, so keep your login details ready.
Help form Use the form when you need a written record of a change request, a copy of a notice, or a withdrawal-status query. We reply after checking the account and the relevant log.
DATA CARE

How we handle policy records

We keep policy records tied to account security, payment checks, and support replies so we can answer disputes with the right context.

Account records

We keep the details you provide at sign-up, plus later changes you make, so account checks and payment matching stay accurate. If something looks wrong, you can ask us to correct it through support.

Session cookies

Cookies help us keep you signed in, remember your language choice, and reduce repeated checks during the same visit. You can clear them in your browser, though some parts may ask you to sign in again.

Security checks

When a login, payment, or withdrawal looks unusual, we may ask for extra confirmation. That protects your account history and helps us confirm that the request really came from you.

Payment logs

We keep UPI, Paytm, PhonePe and Google Pay logs with timestamps so we can trace deposits or withdrawals if a payment needs to be matched, corrected, or explained to support.

Retention period

We retain records only for operational, tax, or dispute handling reasons, then delete or archive them as required by law. The exact timing depends on the record type and the reason it was stored.

Change requests

If you want a data correction, a copy of stored details, or a terms-related clarification, send the request through email or chat. We will verify the account before making any change.

Questions about the terms

This FAQ answers the points that usually matter before you open an account: when the terms start, what local-law limits mean, how payment records are treated, and how you can ask for a correction. If your question is not listed, use the support routes above and we will check the account record before replying.

They start as soon as you create an account, access the lobby, or use any wallet action tied to your profile. If you keep using the service after an update, the current terms apply to that continued use.

No. Access depends on local law and is available only where local law permits. If a region or payment route is restricted, we may block the action or ask you to use a supported method.

Send a correction request through support with the details you want changed. We may ask for proof so we can match the record, update it safely, and keep the account history accurate.

Each payment request must use the methods shown in your account area and follow the checks we set for that region. If a transfer cannot be matched or verified, we may pause it until support reviews the record.

Yes. We may update the terms when the law, a payment route, or our operating process changes. The latest version on the site is the one that applies, so it helps to check it before your next action.

We keep records only for the time needed for support, payment tracing, tax, or legal duties. After that, we delete or archive them according to our retention process and the rule that applies to the record.

Use email for written questions, chat for quick checks, or the form for a tracked request. Add your registered email and the clause you want explained so we can answer with the correct context.

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