Reference

Your Rights and Our Legal Commitments

dpbose operates under a clear legal framework designed for the Indian market, where access and eligibility depend on local law and are available where local law permits.

Account TermsPrivacy PolicyData RetentionCookie PolicyDispute Process

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Terms That Apply to Your Account

dpbose Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of service govern every interaction you have on dpbose, from the moment you open an account to the point you request a withdrawal via UPI, Paytm or PhonePe. These terms define what constitutes acceptable use, how disputes are handled, and the circumstances under which

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we may restrict or close an account. Access to certain features depends on your location and local law — eligibility is determined at the time of account creation. We reserve the right to update these terms periodically; when we do, we will notify you through the
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contact details on your account. Continued use after a notice period constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Compliance and Legal Team

If you have a question about our terms, a data request, or a dispute you wish to raise formally, our compliance team is reachable through multiple channels.

Email Compliance Send your legal query, data access request or account dispute to our compliance address. We log every submission and respond within two business days with a reference number for tracking.

Live Chat Support Our live chat team can route urgent account-related legal questions directly to the compliance desk during operating hours, reducing the time it takes to get a substantive response on your matter.

Formal Written Notice For formal disputes or data deletion requests that require a written record, you may submit a structured notice through the account portal under Settings, where our legal team processes it with a documented audit trail.

COMPLIANCE STANDARDS

How dpbose Handles Data and Account Security

We apply layered security and transparent data practices across every account on the platform.

Data We Collect

We collect only the data needed to verify your identity, process transactions via UPI, Paytm or PhonePe, and maintain your account. We do not sell your personal data to third parties under any commercial arrangement.

Cookie Usage

Our site uses functional and analytics cookies to keep your session active and understand how pages perform. You can adjust cookie preferences at any time through the consent panel in your browser or our cookie settings page.

Account Security

Two-factor authentication is available on every account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an immediate email alert to the address on your account.

Data Retention Period

We retain account and transaction records for as long as required by applicable Indian law and our internal audit obligations. Once that period expires, data is securely deleted or anonymised in line with our documented retention schedule.

Your Right to Access

You may request a full copy of the personal data we hold on you at any time. Submit a data access request through the account portal and we will deliver a structured export within fourteen calendar days of verification.

Requesting Changes

If any detail on your account is inaccurate, you can update it directly in your profile settings or write to our compliance team. Corrections to identity-verified fields require supporting documentation before we process the change.

Legal and Privacy Questions from Our Account Holders

These are the questions we receive most often about our legal terms, privacy practices and account rights. Each answer reflects the actual process we follow, so you know exactly what to expect when you contact us.

These terms apply to anyone who opens or uses a dpbose account where local law permits. Access and eligibility depend on your location at the time of registration and during continued use of the platform.

Log into your account, navigate to Settings, and submit a data access request. Our compliance team will verify your identity and deliver a structured data export to your registered email address within fourteen calendar days.

You may request deletion of personal data that we are not legally required to retain. Certain transaction and identity records must be kept under Indian law. We will tell you exactly which records are subject to that obligation before processing your request.

We retain records for the period mandated by applicable Indian law and our internal audit schedule. Once that period ends, data is securely deleted or anonymised. The exact duration depends on the type of record involved.

We will notify you by email and display a notice on the platform before any material change takes effect. Continuing to use your account after the notice period means you accept the revised terms; you may close your account if you do not.

Submit a written dispute notice through the account portal under Settings. Our compliance team logs it with a reference number, acknowledges it within two business days, and aims to resolve it within fourteen days using a documented process.

Our analytics and functional cookies do not interact with payment processing. UPI, Paytm and PhonePe transactions are handled through encrypted payment channels entirely separate from any cookie or tracking mechanism on the site.

Your Rights and Our Legal Commitments

Reach Our Compliance and Legal Team

How dpbose Handles Data and Account Security

Data We Collect

Cookie Usage

Account Security

Data Retention Period

Your Right to Access

Requesting Changes

Legal and Privacy Questions from Our Account Holders

01 Who do these legal terms apply to?

02 How can I request a copy of the data dpbose holds on me?

03 Can I ask dpbose to delete my personal data?

04 How long does dpbose keep my account and transaction records?

05 What happens if the legal terms are updated?

06 How are disputes with dpbose handled formally?

07 Do dpbose's cookies affect my transaction security with UPI or Paytm?

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