Reference

dpbose Privacy Policy for Your Account Data

This page explains how dpbose collects, uses and protects the data tied to your account, device and payment activity.

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CONTACT ROUTES

Where To Send Privacy Requests

If you want a copy, correction or deletion check, start with our support channel listed in your account area and mention the privacy request in the first line.

Email request Write from the email tied to your account and say whether you want a copy, correction or deletion check. We use that thread to verify identity before any change is made.
Account ticket If you are already signed in, raise a privacy ticket inside the account area. That keeps the request linked to your profile and gives you a simple status trail.
Postal request You can also send a written request by post if you need a signed record. Include your account name, phone number and the change you want, then wait for our verification reply.
HANDLING CONTROLS

How We Handle Privacy Requests

We keep privacy handling narrow: collect what is needed, use it for the stated purpose and avoid keeping it longer than required by law or dispute handling.

Data we store

We keep account details, login history and the minimum payment trail needed to match a request with the right ledger entry. We do not ask for extra data when the request can be handled with less.

Cookie use

Cookies help us remember your session, language choice and privacy settings. They also let us detect unusual access and close a session cleanly when you sign out or stay inactive for a long period.

Access checks

Before we show account data or make a change, we verify ownership through the contact route already linked to you. If the check fails, we hold the request until the details match.

Retention

We keep records only as long as needed for tax, fraud control, complaint handling or other lawful purposes. After that window ends, we delete or anonymise the parts that no longer need to be tied to you.

Change requests

You can ask for a correction if your name, phone number or other account detail is wrong. We will update what we can, then confirm which fields changed and which records must remain as they were.

Contact trail

Every privacy request is logged with the date, channel and outcome so you can follow the status later. That trail is kept separate from marketing activity and is used only for service and legal handling.

Privacy Questions You May Ask

These answers cover the parts of our privacy policy that matter most when you open an account, use a payment route or ask for a record change. If your request depends on local law, we will apply the rule that is valid in your region and explain any part we cannot complete. You can always use the contact route tied to your account to start a request.

It covers the data linked to your account, device, cookies and payment records, plus how we use and protect that data. It also explains how local law can affect access, deletion and response timing.

We may collect your name, phone number, login details, device signals, session logs and the payment reference tied to UPI, Paytm or PhonePe activity. We keep the list limited to what is needed for the account and legal record.

Cookies help us keep you signed in, remember settings and spot suspicious access. They also reduce repeated prompts when you return, while still letting you clear or block them through your browser choices.

Use the contact route in your account area and ask for a data copy. After we confirm it is really you, we send the records we can lawfully share and explain any part we must keep back.

Yes, you can ask us to correct inaccurate details or remove data that no longer needs to be kept. We check your identity first, then act only on the parts allowed by law and record the outcome.

We keep it only for the period needed to run the account, meet legal duties and handle disputes or fraud checks. Once those reasons end, we delete or anonymise what remains eligible for removal.

Send the request through the contact channel tied to your account, or use the privacy subject line in the support form. That helps us route it to the right team without delay.

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